Introduction
a. This website is owned and operated by Nafees Solutions (hereinafter and throughout this website referred to as “we”, “us” and “our”). Our registered office is at LG12, Eden Towers, Main Boulevard, Gulberg III, Lahore, Pakistan. Our principal place of business is located at LG12, Eden Towers, Main Boulevard, Gulberg III, Lahore, Pakistan.
b. We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on +92 300 4264568 or send us an email on support@nafeessol.com.
Account Setup
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under.
Content
All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography. Examples of unacceptable material: IRC Bots
Warez Sites
Pirated Software
Hate sites
Hack Programs and archives
Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any user who sends out spam will have their account terminated without notice. We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion. We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of Nafees Solutions. All rights reserved.
Payment Information
You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify Nafees Solutions of your desire to cancel any or all services received, those services will be billed on a recurring basis. We reserve the right to change the monthly payment amount and any other charges at anytime.
Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.
Cancellation and Refunds
We reserve the right to cancel the account at any time. Customers may cancel at any time. We give you an unconditional 15 day money back guarantee on managed shared hosting, and reseller solution's. Refund requests after 15 days will be refunded on a prorated basis of any unused time. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Resource Usage
Users may not initiate the following:
1- Use 10% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
2- Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
3- Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
4- Run any software that interfaces with an IRC (Internet Relay Chat) network.
5- Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
Money back Guarantee / Refund Policy
On dedicated servers, and colocation no full refund will be honored, the 15 days money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.
Price Change
The amount you pay for hosting and domain may increase from the date of purchase. We reserve the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of;
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with us;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customers from Nafees Solutions' server.
Privacy Policy
We, nafeessol.com are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used. Safe Harbor. We are also firmly committed to the EU-US and US-Swiss Safe Harbor program and have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Nafees Solutions’ Safe Harbor Certification and more information about the Safe Harbor principles can be found here http://www.export.gov/safeHarbor/.
Disclaimer
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.
Governing Law
Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Pakistan (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.
Changes to the TOS
We reserve the right to revise our policies at any time without notice.
